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How to retrieve iPhone/iPad crash logs

Last Updated: Sep 25, 2014 01:58PM EDT

1. Sync your device with iTunes

Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.

2. Retrieve the Crash Log

Mac Users
  1. Open Finder (found in the Dock)
  2. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
  3. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
  4. Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').

Windows Vista/7 and 8 Users

  1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
  2. Enter %appdata%, and press enter
  3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices'

Windows XP Users

  1. Locate your Application Data folder. 
  2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')

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